Introduction to GMU IT Services
George Mason University (GMU) offers a wide range of IT services to support the academic, research, and administrative activities of its students, faculty, and staff. These services are designed to provide a secure, reliable, and efficient computing environment, enabling the university community to achieve its goals. In this guide, we will explore the various IT services offered by GMU, including network and computer services, software and hardware support, cybersecurity, and training and consultation.
Network and Computer Services
GMU’s network and computer services are designed to provide a secure and reliable computing environment. These services include:
- Wireless Network Access: GMU offers wireless network access to all students, faculty, and staff. The wireless network is available in all academic and administrative buildings, as well as in many outdoor areas.
- Computer Labs: GMU has several computer labs located throughout the campus, providing access to a wide range of software applications and hardware.
- Virtual Private Network (VPN): GMU’s VPN service allows users to securely access the university’s network from off-campus locations.
Software and Hardware Support
GMU’s IT services include software and hardware support to help users with their computing needs. These services include:
- Software Distribution: GMU offers a wide range of software applications, including Microsoft Office, Adobe Creative Cloud, and SPSS, among others.
- Hardware Support: GMU’s IT services include hardware support for university-owned computers, as well as assistance with personally owned devices.
- Printing and Scanning Services: GMU offers printing and scanning services in all computer labs and many other locations throughout the campus.
Cybersecurity
GMU takes cybersecurity very seriously, and offers a range of services to help protect users from cyber threats. These services include:
- Antivirus Software: GMU offers antivirus software to all students, faculty, and staff to help protect their computers from malware and other cyber threats.
- Firewall Protection: GMU’s network is protected by a firewall, which helps to block unauthorized access to the university’s network.
- Phishing and Spam Protection: GMU’s IT services include phishing and spam protection to help prevent users from falling victim to these types of cyber threats.
Training and Consultation
GMU’s IT services include training and consultation to help users with their computing needs. These services include:
- Workshops and Training Sessions: GMU offers a range of workshops and training sessions on various topics, including software applications, computer security, and networking.
- One-on-One Consultation: GMU’s IT services include one-on-one consultation to help users with their specific computing needs.
- Online Resources: GMU offers a range of online resources, including tutorials, FAQs, and user guides, to help users with their computing needs.
💡 Note: GMU's IT services are available 24/7, and can be accessed by visiting the university's IT website or by contacting the IT help desk.
In summary, GMU’s IT services are designed to provide a secure, reliable, and efficient computing environment to support the academic, research, and administrative activities of its students, faculty, and staff. These services include network and computer services, software and hardware support, cybersecurity, and training and consultation. By taking advantage of these services, users can help to ensure a secure and reliable computing environment, and achieve their goals.
What are the hours of operation for GMU’s IT help desk?
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GMU’s IT help desk is available 24⁄7, and can be contacted by phone, email, or online chat.
How do I access GMU’s wireless network?
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To access GMU’s wireless network, simply connect to the “Mason WiFi” network using your GMU username and password.
What software applications are available to GMU students, faculty, and staff?
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GMU offers a wide range of software applications, including Microsoft Office, Adobe Creative Cloud, and SPSS, among others. For a complete list of available software, please visit the university’s IT website.
